Customer Service:

Security

Wendy Anne securely processes all credit card transactions and encrypts all data transmitted over the web via SSL protocol.
We are dedicated to protecting your sensitive, personal information and keeping your online transaction safe and secure from fraud. Shop with confidence!

Payment

We accept Visa, Master Card, American Express and Discover credit cards as well as Pay Pal

Privacy

Wendy Anne is committed to honoring your privacy. All personal information is treated confidentially.
Your personal information is only used to process your order and our records.  We will not share or sell your personal information.

Domestic Shipping

All Wendy Anne products ship from southern California via UPS Ground within the continental US cities.
The bassinet will drop ship directly from Burlington Basket Company in Iowa

For Hawaii, Alaska and APO addresses we use priority mail service through the United States Postal Service
Tracking information  for both UPS and USPS will be emailed to you when your order ships.

International Shipping

We ship to international recipients via USPS Priority International mail service which takes approximately 6-10 business days to deliver.  Please keep in mind ship times are estimated and occasionally orders are delayed because of foreign custom agencies.
All custom fees and applicable taxes are the responsibility of the recipient.  We are not responsible for duties, taxes or fees imposed by foreign governments when your order is received in another country.  If order is refused or abandon there will be no refund issued.

Sales Tax

At this time we add our local California state sales tax of 7.75% to all purchased shipped within the state of California.

Packaging/Gift Purchases

All Wendy Anne, Cozy Baby and Shnuggy baby products are packaged in a clear protective bag.
We do offer gift note cards free of charge. We do not offer gift wrapping at this time.

Returns/Exchanges

Wendy Anne would be happy to accommodate your returns or exchanges on merchandise within 14 days from receipt of order.
Please email: info@wendyanne.com or call 888-936-3926 Pacific Standard Time for authorization of your return or exchange. Merchandise must be unused and in it's original condition and packaging. Your shipping and handling fees are not refundable.
Unsolicited returns will not be accepted or refunded.

Please include:
Your name, address, phone number, email address, reason for return.
Specify a REFUND REQUEST or PRODUCT EXCHANGE.
Allow 30 days for your account to be credited once we receive the return or exchange. Credit will be applied by original payment method or corporate check.  If you received a Wendy Anne product as a gift, you can only request an exchange of product at this time.

Send you return or exchange to:

Wendy Anne
177 Riverside Avenue
Newport Beach, CA 92663

*We can not except items that where purchased through another retailer, please contact them for return or exchange.

Product details viewed on-line

We reserve the right to alter minor details of the products and descriptions featured on Wendy Anne.com. Please remember that some of our products may show a difference in color or texture due monitor depiction.