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Customer Service

Security

Wendy Anne securely processes all credit card transactions and encrypts all data transmitted over the web via SSL protocol.
Dedication to protecting your sensitive, personal information and keeping your online transaction safe and secure from fraud, number one. Shop with confidence!

Payments Accepted

Visa, Master Card, American Express, Discover, Pay Pal and Google Wallet

Privacy

Wendy Anne is committed to honoring your privacy. All personal information is treated confidentially. Your personal information is only used to process your order and our records.  Sharing or selling your personal information is not an option!

Domestic Shipping

All products ship from southern California via UPS ground services or USPS within the continental US cities.

Shipping to Hawaii, Alaska and APO addresses are also available via USPS mail services. Tracking information will be emailed to you when your order ships.

International Shipping

Please keep in mind ship times are estimated and occasionally orders are delayed because of foreign custom agencies.
All custom fees and applicable taxes are the responsibility of the recipient.  We are not responsible for duties, taxes or fees imposed by foreign governments when your order is received in another country.  If order is refused or abandon there will be no refund issued.

Sales Tax

At this time local California state sales tax of 8% to all purchased shipped within the state of California.

Packaging/Gift Purchases

All Wendy Anne, Cozy Baby and Shnuggy baby products are packaged in a clear protective bag.
Gift note cards are offered free of charge, please make sure to put your infomation in the 'note' section when ordering. At this time gift wrap is not offered.

Returns/Exchanges

Returns or exchanges on merchandise within 14 days from receipt of order will be approved only with a return authorization, please email your request. Merchandise must be unused and in it's original condition and packaging. Your shipping and handling fees are not refundable.
Unsolicited returns will not be accepted or refunded.

For refunds or exchanges, please include the following:
Name, complete address, phone number, email address, reason for return.  Specify a REFUND REQUEST or PRODUCT EXCHANGE. Allow 30 days for your account to be credited once we receive the return or exchange. Credit will be applied by original payment method or corporate check.

Please note:  If you received any product from Wendy Anne as a gift through WendyAnne.com, you can only request an exchange of product. Gifts or items purchased through another retailer can and will not except. Please contact the gift giver or store for return or exchange.


After receiving a "return authorization" send you return or exchange to:

  Wendy Anne
  3410 W MacArthur Blvd
  Suite E
  Santa Ana, CA 92704

 

Product details viewed on-line

All rights reserved by Wendy Anne to alter minor details of the products and descriptions featured on Wendy Anne.com. Please remember that some of our products may show a difference in color or texture due monitor depiction.

 


 

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